Customer Ratings & Reviews for McCartan Insurance Group, Inc.
Fast & friendly & knowledgeable
We were in the process of buying a new house and wanted new insurance because we were unhappy with our previous provider. We needed to get switched over in a short amount of time and a family member recommended McCartan Insurance Group so I called late on a Friday afternoon thinking I was going to get an answering service but Joel answered and asked me for some info and got me a quote by Sunday! I had a lot of questions and Joel was super responsive and so patient with me on every single phone call (and I called A LOT!). Not once did he ever make me feel like I was asking any dumb questions. He was very knowledgeable and helped me figure out all the different options for our home. Not only do they offer great rates but the customer service so far has been exceptional. I highly recommend them!
Joel and his team are fantastic. I have receive emails at 6pm and will find an email waiting for me in the morning when we bought our new car. Joel followed through and made sure we had the correct coverage with buying a new 2020. My wife and I appreciate Joel and his team!
We have always received great service from the team at McCartan Insurance Group. The staff is friendly, knowledgeable, and quick to respond to any questions or claims we have or to make any updates to policies we need!!!
Great ideas, great options, great execution. A cut above
Joel McCartan and team have been fantastic to work with over the years! They are always very responsive and go the extra mile for our family. They have also been extremely helpful when we’ve had to file claims. I would recommend Joel and his team to anyone!
Joel has been great to work with. Answering all my questions very timely and helpful to find the best [insurance] options for me and my family.
Anytime we have needed help, Ryan has always been there to answer our questions, guide us in the right direction, and make sure we got the best service possible!
Everyone at McCartan Insurance is fantastic to work with. If you don't get the agent you normally work with, someone else will jump in and take care of your needs. Its difficult to rate them for solving issues because they have it fixed before it is an issue. Really feels like a "family" atmosphere. I recommend anyone reading this to sign up or make the switch to McCartan, you won't be disappointed!
Good service and reviews of our plan.
Ryan is very knowledgeable, professional and friendly!! Wonderful agent!
Ryan has always been on time and taken care of any of our needs immediately.
Paul/Mary Ann Muenzenmay
Quick to respond and assist with concerns.
Ryan has does a stand up job for me over the years. He is knowledgeable and I feel comfortable with all of his suggestions. He knows exactly what I need and is there during stressful times. Ryan has even gone the extra mile and has helped me through a instance where I was having car trouble. I cannot recommend anyone more and hope you make the right move by going with the McCartan Insurance Group.
Our insurance agent has made sure we have the right coverage for our home and auto insurance. When we had a claim after hail damage to our roof everything was handled quickly and professionally. It has been a very positive experience working with them.
I’ve not had to make a claim as of yet. I think that would affect a quality and value review positively or negatively depending on how it’s handled. I can say that every time I’ve had a question or concern my agent, Joel McCartan has been quick to respond with kindness, patience, and professionalism. My issues and questions are quickly addressed and resolved. The rate for my homeowner policy is better than what my mortgage company initially selected and Joel made it easy to switch. As long as the rates are reasonable I will stay with this company because of my agent’s outstanding service.
Great company and people to work with! Highly recommend them!
Matt was so helpful I’m getting all my policies in order as well as helping me save money. I highly recommend Matt and McCartan Insurance Group!
I have had consistently excellent experiences. Timely responses and friendly, helpful staff. Matt has taken very good care of us and explained everything in a way that was easy to understand when we were setting up home insurance for the first time.
Excellent service and very professional; have handled all claims promptly.
Matt is very easy to work with and always quick to respond. The entire agency is always there to help
I've been working with Matt for my insurance needs for several years, and he's always been fantastically responsive and willing to go out of his way to make sure we are absolutely taken care of. He is extremely flexible in his availability, and always gets the job done no matter what!
McCarten is easy to work with and very prompt with answering any questions I have. I would recommend McCartan Insurance Group.
We have two homes, two cars, an ATV, utility trailer, and boat all insured with an additional umbrella policy through McCarten Insurance Group. Nationwide Insurance has been outstanding, where this agency gets 5 stars is for the attention to detail they have taken to help with our products that Nationwide won't write. Joel at McCarten Insurance Group has gone out of his way to ensure that we have the same level of protection extended to the items that Nationwide does not write. When we have had a claim he has followed up to ensure that everything is handled promptly and to our satisfaction. Whenever we have a question about coverage, I get an answer via email within hours. Joel also follows up for our annual "On Your Side" review. I would recommend this agency to anybody, they are a class act!
McCartan has been our Insurance Agency for many years, it is a pleasure to have the attention, dedication and direction we receive from Joel and his team. We have many homeowner(s), auto(s), snowmobile(s), ATV(s) policies with Joel and team. Joel is always proactively reaching out with advise and direction on to manage the best coverage for the best price. Thank you Joel our family appreciates it and trusts your judgment.
I haven't had a need to contact McCartan Insurance in quite some time actually, which I guess is a good thing, but when I have my needs and questions have always been taken care of promptly. Long time customer and have no interest in switching any time soon.
Joel has been servicing my insurance needs (vehicles, home, boat) for many years now. I have always been able to communicate directly with Joel and/or his staff regarding any questions/concerns I may have. Good agency, Nationwide Insurance coverage very competitive. I highly recommend McCartan Insurance Group.
Joel McCartan of McCartan Insurance Group, Inc. provided a quote that is related to a new insurance program. He took a lot of time to explain the details and answered all questions. It is a great pleasure to have him as my home and auto insurance agent.
The McCartan Insurance group team is always helpful and does a wonderful job presenting all insurance options.
Joel is very easy to get a hold of and if he is not available someone is always there to help answer my question or help me out. It is always nice to talk to Joel but that is not always possible and I understand that. Everyone at McCartan Ins. is very knowledgeable and do a great job.
Friendly, quick responding, honest, and accurate service. You seem to know how to partner with your customers. I feel valued by your company.
I am an employee at Nationwide and was referred to Joel by one of my colleagues. When my wife and I purchased our first house this past July, I wanted to have someone that I could speak to face to face if I needed to. Joel has been an awesome agent. He has answered ALL of my questions, returned ALL my calls promptly (usually within the hour, but at least by end of day), and is very personable. Thank you Joel for being an awesome agent and On My Side.
The staff is all extremely friendly and are always very responsive. I've gotten quotes back within hours of asking for them. Customer service is definitely a strong suit for your agency.
McCartan Insurance Group is an absolute pleasure to do business with. I personally work with Ryan or Joel who ever is available and both guys are extremely friendly! The entire staff is very friendly and helpful! They are extremely easy to get ahold of and are very quick at getting back to you! I am very pleased with all of my Insurance I have through them and couldn't be any happier with the customer service I have received! I will continue to be a customer for years to come!
Matt Henning was great to work with helping with some auto changes and creating a renters policy for our daughter. It was done first time through and did not take much time at all. Happy to have an agent that is accessible and willing to help
I have had nothing but good experiences while working with the McCartan Agency. I usually work with Ryan or Joel, both are very quick to get back to me via email or phone call. Ryan is extremely knowledgeable and able to help if Joel is unavailable. I have my Homeowner's and Auto Insurance through them and do not plan on switching. Thanks for all that you do!